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Oliver Buchannon
Ommer Shamreez

Ommer Shamreez is a Customer Success Manager based in London with extensive experience in the telecom sector, where he oversees digital operations and drives client growth through strong stakeholder collaboration. Skilled in managing SLAs, KPIs, and service delivery, Ommer is passionate about leveraging AI to reduce operational costs by automating processes, streamlining workflows, and eliminating repetitive tasks to optimize business efficiency.


Enterprise Incident Intelligence (EII)

Enterprise Incident Intelligence (EII)

Turning Reactive IT Operations into Autonomous Resilience

Nov 12, 2025

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12 min read

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